| I got screwed!
| Sunday, November 26, 2006
Yesterday was some kind fcuk up day at work, first this stupid "VIP-from-some-credit card-holder" called in ask to check his statement, the conversation goes like this;
Me: AA xxx, Good Morning, this is Mike speaking, how may I assist you?
Him: Yeah, My name is Mr. XXX, my card number is xxxx...
Me: Ok sir, how may I assist you in this case?
Him: Look, I need to check on my latest credit statement, can you check for me?
Me: I'm sorry sir, for your information we are actually the call centre for XXX's bank car assistance programme. We are unable to check for any credit card informations over here.
Him: What? What kinda shit excuse is this?
Me: I'm sorry sir, you have to dial back the same number you've dialled and then press 0 twice after the operator, it will divert you directly to the credit card general enquiries.
Him: You cannot just transfer my call to their department meh? Damn lousy service man...
Me: Sorry sir, I can't do so as we are in a totally different office in a different location. We are solely to assist you in terms of car assistance only, other than that is out of our scope.
Him: You shittin' me man...what's your name again?
Me: My name is Mike sir...
Him: You know what Mike, your service is so lousy! Mike and you are lousy...you know that?!
Me: Sorry sir, but there's nothing I can't do over here, please dial again and do as my instructions.
Him: Look, I'm lazy to dial back ok, just transfer my line now!
Him: You see, there's no 0 on my phone, just transfer me now!
Me: But all phones must have a 0 number, or else you wouldn't able to call our toll free number...
Him: You know what Mike? God damn you lah...*Hangs up*
Me: Tiu lia ma chao ***, mother XXXX!!!! &%$@#!*&^!@^*%$!!!!!
You all say la this kinda people also got ah?????
Then come this second blardy call by a guy named Mr.Kuan which actually blows off my entire mood of the day....
Me: AA ***, this is Mike speaking, how can I help you?
Mr.Kuan: I tell you ah, you all never keep you promise wan...say want to call me up and never do so.
Me: I'm sorry sir, this is in regards of which case sir?
Mr.Kuan: Last night, I spoken to Alex and he said he will settle this for me and now is almost 4pm and nobody inform me anything yet.
Me: Sorry sir, I was actually following up with your case, I'm still investigating with our provider before I can make a final verdict.
Mr.Kuan: You all bullshit lah, waste people's time only...do you know I will bring this matter up to MCA and you all will be in deep shit!
Me: Sorry sir, I'm not trying to delay or anything if you're insisting to complaint on us, you can do so but I'm trying to help you here sir.
Mr.Kuan: I know you all think can easy cheat your customers ah, your provider damaged my car and now ask me to go his workshop so far away to fix it, are you going to reimburse my petrol?
Me: Sir, normally our practice is when a provider made a mistake, the provider will have to take responsibility and on our side is just to make sure everything in order and we can't do reimbursement for you.
That's why I say you all are liars! Do you know I've made a complaint before on Maybank and they all kena nicely. So you don't dare me oh..I tell you!
Me: Sorry sir, I don't mean anything like that at all, I'm indeed trying to settle this case for you but if you are unwilling to listen I also can't do much. I've spoken to our provider and he's willing to fix your car as long as you bring the car to him.
Mr.Kuan: I tell you har! your provider is a very rude person! I will make sure he is out from your service provider listings. Come to think about it, it's kinda scary you know! Your provider carrying a spanar looks like wanna kill me like that, I think I should lodge a police report on this matter.
Me: But sir, that provider of ours is one of our must entrusted providers around.
Mr.Kuan: You know what, I will even complaint this to Bank Negara!!! you all don't challenge me ah, I tell you har...!
Me: But sir, what does Bank Negara have to do with this case? You're not being reasonable at all.
Mr.Kuan: You don't challenge me harr....I tell you don't you dare to challenge me!
Me: But...but...I am not challenging you at all sir, I am trying to sort things out here.
Mr.Kuan: Get me your manager to speak to me now! In 5 minutes if I don't receive any call from your side, I will let the newspaper know and the TV also. I see how your company can survive. I will let all my friends know about your lousy service and cancelled all their policy with you...
Me: Ok, I will get my manager to call you...
Mr.Kuan: You make sure 5 minutes time you call me back or else you know la...don't challenge me har....! *repeats 5 times and hangs up!*
This is a very ridiculous conversation I ever had and twice in a day! Anyway the story about Mr.Kuan is that the night before he had a flat tyre and requested for our provider's assistance, at that moment when my provider came, he commented to Mr.Kuan that he parked the car abit too off from the emergency lane and it's dangerous but it seems Mr.Kuan is a very "siew hei" fella kept that in heart.
So while servicing in that heavy rain, my provider accidently cabuted one particular linings from the car roof (I don't even know what the hell is that lining). And thus, all this complaint came in and the best part is my provider already said sorry and willing to take responsibility....why does Mr.Kuan still wanna lodge complaint to Police, MCA and Bank Negara? and I wonder which Maybank kena close down because of this...hmmm.....another dumb fucqs....
|posted by Monk[+]Icon @ 8:18 AM
waaaa!! keep your cool leh... these kinda ppl not worth fussing about too much over. tomorrow is a new day. hope you have a great week ahead!
don't let those &*^%* spoiled your days..
some people have tiny little brains..
or might be anencephaly? -> brainless :P
LoL...thanks guys..I'm ok liao...
just feel like punching some face bags...heh~gerori~